FAQs
How can I contact Effiche?
You can email us at support@effiche.shop
, and our customer support team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
Yes, we ship internationally. Shipping availability may vary depending on your location.
Where do you ship from?
Our products are shipped from partner fulfillment centers, including warehouses located in the United States and other regions, depending on product availability.
Can I change or cancel my order?
We aim to process orders as quickly as possible. Any change or cancellation requests must be made within 12 hours of placing the order.
Once an order has been processed or shipped, it cannot be changed or canceled.
What payment methods do you accept?
We accept all major payment methods, including:
Visa
Mastercard
American Express
PayPal
Apple Pay & Google Pay (where available)
When will my order be processed?
Orders are processed Monday through Friday.
Please allow 1–3 business days for order processing. Orders are not processed on weekends or public holidays.
How long will it take to receive my order?
Estimated delivery times vary based on location:
United States: 5–10 business days
International orders: 7–15 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
What if I don’t receive my order?
If your order has not arrived within 30 days of shipment, please contact us at support@effiche.shop
, and we will investigate the issue.
Will I be charged customs fees or taxes?
Prices displayed on our website do not include customs duties or import taxes.
Any applicable duties, taxes, or customs fees are the responsibility of the customer and are determined by your local customs authority.
Do you accept returns or refunds?
We do not accept general returns or refunds once an order has been delivered.
However, exceptions are made only if the issue is caused by us (see below).
What if I receive a defective, damaged, or incorrect item?
If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery.
📧 Email: support@effiche.shop
Please include:
Your order number
Clear photos or videos of the issue
Once reviewed and approved, we may offer a replacement or refund, at our discretion.
How long does it take to receive a refund (if approved)?
If a refund is approved:
Refunds are issued to the original payment method
Processing time: 7–10 business days
Banks or payment providers may take additional time to post the refund
If you haven’t received your refund after 15 business days, please contact us.
Have more questions?
For any additional inquiries, feel free to reach out to us at:
📧 support@effiche.shop